Front office handling complaint ums

author Ivy Loduni   3 год. назад
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English conversation with subtitles | Hotel reservation

This is a video of an English conversation with subtitles. The dialogue is between two native speakers: A British businessman and an American hotel receptionist. The daily life conversation takes place on the phone. - The British man calls a hotel in New York in order to book a room. This video is good practice for esl students wanting to learn and improve their English conversation skills. At the end of the phone call, I give a short vocabulary lesson to explain a few words and grammar points. Other videos: English speaking | Expressions with GIVE: https://www.youtube.com/watch?v=0PafUktJdas How to improve your English speaking: https://www.youtube.com/watch?v=Sc4gh5gP1AE&index=1&list=PL6BDo90oiwpQiPot5bKFKZ2wQAk_ESR6_ Expressions with TAKE: https://www.youtube.com/watch?v=2cBlk8y7j_s&list=PL6BDo90oiwpTlYAYSitjwWn29BEdCBi9j&index=18 Andrew, Crown Academy of English http://www.crownacademyenglish.com https://twitter.com/Crown_English http://www.youtube.com/user/CrownAcademyEnglish Voice credits: The American female voice-over was done by Katy Adelson, a very talented musician who has a YouTube channel at https://www.youtube.com/katyadelson (Traditional Fiddle Music and Tutorials) Photo credits by FreeDigitalPhotos.net: (done & copied up: ) “Cheerful Secretary Advising Her Client” by stockimages “Woman Receptionist Talking Phone” by stockimages “Executive Busy On Phone” by imagerymajestic

How to Handle Customer Complaints Like a Pro

For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.

25 Mind Blowing Hidden Rooms and Secret Storage #4

25 Surprise Hidden Rooms and Secret Furniture Thank you for watching Please Like, Comment, Subscribe and Share with your friends ----------------------------- Atlas Survival Shelters: https://www.youtube.com/watch?v=B8ex7Yt6i7Y QuickSafes: https://www.youtube.com/watch?v=wfIrRjeHM4c @midcenturymobler Dresler-Box Retractable garbage cans https://www.youtube.com/watch?v=b0kAy-CTu5A ------------------------ BestClips channel brings you informational and entertaining videos from around the world. Subscribe for latest video. Any copyright issues, please contact us for further action. bestclips777@yahoo.com Music: Warriyo - Mortals (feat. Laura Brehm) [NCS Release] Song: Dizaro - Underwater (Vlog No Copyright Music) Music provided by Vlog No Copyright Music. Video Link: https://youtu.be/UDJgGPkCnLw ------------ Thanks For Wattching!

Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

This English lesson "Checking In" is part of an English course for employees in the hospitality industry. For more information please visit https://www.linguatv.com/p_Product/1/11657. SAVE 20% NOW for a limited time, when you order the LinguaTV Premium Account with code CLTV202018 at our webshop https://www.linguatv.com/orderNow.html . About this episode "Checking In": Storyline: Tom Sanders has arrived at the Transnational hotel. After a long flight from San Francisco, he is happy to have arrived, but due to a problem with the booking system there is no double room available for him. Where will Tom go? You will find more fascinating episodes at https://www.linguatv.com/p_Product/1/11657 What you will learn: • checking in a guest • politely expressing confusion • apologizing for booking errors • compensating the guest • explaining hotel services and amenities • initiating small talk • giving directions For more information please visit https://www.linguatv.com/p_Product/1/11657 About "English for Hotel and Tourism": LinguaTV offers an award-winning English course - available online and for smartphone and tablets (Android and iOS) which is designed for English learners and speakers at a intermediate level, who are employed in, or planning to work in the field of hospitality and tourism. The basis of the course is a series of professionally produced videos which cover a range of professions in the hotel and restaurant industries. The focus of the realistic videos scenes, which were produced in cooperation with the hospitality association and a notable 5-star hotel chain, is on how employees in these fields communicate and deal with customers in a variety of typical work-related situations. More video tutorials at https://www.linguatv.com/courses.html In addition to the situations from daily live, the courses feature vocabulary trainer with the most important words and phrases needed in communicating with guests and colleagues. Train and improve your English language skills with interactive exercises and games. Collect points while learning and pass the final test in order to receive your personal certificate of attendance. For more information please visit https://www.linguatv.com/p_Product/1/11657 or please contact us at https://www.linguatv.com/contact.html . learn English, language course, Sprachkurs, Englisch lernen; Hotel-English, English for Hotel;

FAMILY DENIED BOARDING FOR OVERBOOKED FLIGHT!

I apologize for the downer video on our otherwise upbeat channel, but there is somewhat of a feel-good ending. We took a last minute trip to the Bay Area last week, and needless to say it did not get off to a great start. Alaska Airlines, home of the most abysmal customer service on planet earth, refused to let my family check in for our flight because they said we were "too late". We arrived at the airport an hour early and were in line for check-in with 50 minutes to spare. The lady checking people in was in training and as a result was taking longer than usual to check people in. When it was our turn to check in there were 38 minutes until our flight's departure. We were told that 40 minutes is the cut-off for being allowed to check in. They can, however, radio a "manager" for approval. An approval we were swiftly denied. You can see for yourself what transpires but a little bit of human decency and common courtesy can go a very long way in these situations. And while we were shown none of that, I still felt is was important to give that respect and consideration in return. Thankfully, we flew on Delta Airlines for our return trip and were treated like royalty! The differences between the two experiences were indescribable. But we'll always have this video to remember it :P Shot 100% on GoPro Hero4 cameras... way more epic than this trip started out!

Ums students' style in handling complaint. Front office management. He08.

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