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19 Customer Service Mistakes to Avoid. Don't forget to subscribe to Valuetainment: http://bit.ly/2aPEwD4 Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Download the free PDF here: http://www.patrickbetdavid.com/19-customer-service-mistakes-avoid/ Customer Service vs Customer Experience: https://www.youtube.com/watch?v=bL_D-qyva0c To reach the Valuetainment team you can email: email@example.com Follow Patrick on social media: Website: http://www.patrickbetdavid.com Snapchat: https://www.snapchat.com/add/patrickbetdavid Facebook:https://www.facebook.com/PatrickBetDavid.Valuetainment/ Instagram:https://www.instagram.com/patrickbetdavid/ Twitter:https://twitter.com/patrickbetdavid Linkedin:https://www.linkedin.com/in/patrick-bet-david-3731553
Christine is available to provide sales and marketing consulting to you and your organization. Visit ChristineClifford.com for more information about Christine's services.
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Check out my Udemy courses and website! https://www.udemy.com/user/alto-ray/ https://www.cloudenglish.net Cloudenglish.net - Phrases for dealing with difficult customers.
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/military-lessons-made-me-a-millionaire Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ If you removed the military from all of my life experiences, I wouldn't be who I am today. Here are 19 military lessons that made me a millionaire. #1: Managing Chaos - 5:29 #2: Mission Driven - 6:26 #3: Limited Resources - 6:53 #4: Multi-Task - 8:05 #5: Perform Under Pressure - 9:16 #6: Managing Risks - 11:19 #7: Thick Skin - 12:34 #8: Build a Tribe - 14:19 #9: Leadership - 16:45 #10: Learning Other Cultures - 18:02 #11: Adapt - 19:09 #12: Survivability - 19:56 #13: Independence - 20:02 #14: Strategy - 21:00 #15: Health - 21:07 #16: Preparation - 22:06 #17: Paranoia - 22:13 #18: Work Ethic - 23:02 #19: Discipline - 23:06 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics. For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/military-lessons-made-me-a-millionaire
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience
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Customer service vs. customer experience; Do you know the difference?
One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why.
On the left, list five companies you return to again and again, and on the right write the reason for doing so.
For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________."
The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business.
#1: Fast - 0:38
#2: Quality - 0:49
#3: Cheap - 0:57
#4: Luxury - 1:10
#5: User Friendly - 1:23
#6: Customer Service - 1:38
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Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.