Customer Service Vs. Customer Experience

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19 Customer Service Mistakes to Avoid

19 Customer Service Mistakes to Avoid. Don't forget to subscribe to Valuetainment: http://bit.ly/2aPEwD4 Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Download the free PDF here: http://www.patrickbetdavid.com/19-customer-service-mistakes-avoid/ Customer Service vs Customer Experience: https://www.youtube.com/watch?v=bL_D-qyva0c To reach the Valuetainment team you can email: marketing@patrickbetdavid.com Follow Patrick on social media: Website: http://www.patrickbetdavid.com Snapchat: https://www.snapchat.com/add/patrickbetdavid Facebook:https://www.facebook.com/PatrickBetDavid.Valuetainment/ Instagram:https://www.instagram.com/patrickbetdavid/ Twitter:https://twitter.com/patrickbetdavid Linkedin:https://www.linkedin.com/in/patrick-bet-david-3731553

How To Sell Anything To Anyone Anytime - SELL ME THIS PEN

Click Here To See The Dan Lok Global Community: https://www.youtube.com/channel/UCkMMWvQbhJbvZ6_9hMMccQw Imagine if you could sell anything, to anyone, anytime, anywhere. In this video, Dan Lok reveals 3 secrets to do exactly that. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://sellmethispen.danlok.link ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ https://www.youtube.com/user/vanentrepreneurgroup?sub_confirmation=1 Check out these Top Trending Playlist: 1.) How to Sell High Ticket Products & Services: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE 2.) The Art of High Ticket Sales - https://www.youtube.com/playlist?list=PLEmTTOfet46NufVkPfYhpUJAD1OBoQEEd 3.) Millionaire Mindset - https://www.youtube.com/playlist?list=PLEmTTOfet46O591glMGzRMoHaIJB-bQiq Dan Lok, a.k.a. The King of High-Ticket Sales is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan works exclusively with coaches, consultants, thought leaders and other service professionals who want a more sustainable, leveraged lifestyle and business through High-Ticket programs and Equity Income. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times TEDx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is expensive (although it will be FAR less expensive than staying where you are). Many of his clients are seeing a positive return on their investments in days, not months. But if you think your business might benefit from one-on-one interaction with Dan, visit http://danlok.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K This video is about How To Sell Anything To Anyone Anytime - SELL ME THIS PEN https://youtu.be/E6Csz_hvXzw https://youtu.be/E6Csz_hvXzw

I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

This is Why You Don't SUCCEED - One of the Best Motivational Speeches Ever

Simon Sinek speaking about Millennials in the workplace of today, and social media addiction. IT IS ONE OF THE BEST SPEECH THAT I’VE EVER HEARD. ►►►►Simon Sinek’s BOOK : Together is better http://amzn.to/2fmEqHH #videoadvice#simonsinek#lazyandunfocused ===================================================== This video is made in collaboration with Tom Bilyeu. Check out his channel: https://www.youtube.com/tombilyeu ===================================================== ►If you struggle and have a hard time, consider taking an online therapy session with our partner BetterHelp - http://influencelogic.go2cloud.org/SH3o ====================================================== Follow us for daily motivation: Facebook - https://www.facebook.com/videoadvice Instagram - https://www.instagram.com/videoadvicechannel/ ===================================================== Speakers: Simon Sinek: https://www.youtube.com/user/SimonSinek Tom Bilyeu: https://www.youtube.com/tombilyeu ===================================================== Music: Really Slow Motion: https://www.youtube.com/user/reallyslowmotion Foxwinter: https://www.youtube.com/channel/UCFdfRNeVHw81JLGiSpI_Ezw ===================================================== FAIR-USE COPYRIGHT DISCLAIMER * Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use. 1)This video has no negative impact on the original works (It would actually be positive for them) 2)This video is also for teaching purposes. 3)It is not transformative in nature. 4)I only used bits and pieces of videos to get the point across where necessary. Video Advice does not own the rights to these video clips. They have, in accordance with fair use, been repurposed with the intent of educating and inspiring others. However, if any content owners would like their images removed, please contact us by email at videoadvice@yahoo.ro

Have better conversations using the FORD method

Don't know what to talk about with someone? Do you hate uncomfortable silence? Want to become a better conversationalist? In this video, I will teach you the FORD method of conversation. "FORD" stands for Family, Occupation, Recreation, and Dreams. These are perfect topics for conversing with anyone, including people you don't know very well. I will give you many examples of FORD questions to ask. You can use these questions to keep a conversation going and connect with people. FORD is a great tool for anyone who wants to improve their small talk skills and become more likeable. https://www.engvid.com/ford-method-small-talk/ TRANSCRIPT ello. My name is Emma, and in today's video I am going to teach you how to be better at conversation and speaking. Okay? So, in this video I'm going to teach you about how to become better at conversation with a technique. We call the technique "F-O-R-D" or "FORD". This technique will really help you if you're shy, if when you meet people for the first time you don't know what to say, if you feel very uncomfortable at parties or in meetings or any social events. This is a great technique. Even if you're amazing at socializing, this video can still really help you even improve more than what you already can do. So let's get started. Okay, so the first thing I want to talk about is we use FORD as a way of small talk. So, what is small talk? Okay? Small talk is the type of conversation we have with people we don't know well or strangers. So, you might make small talk with your neighbours, you might make small talk with your boss, with your colleagues, maybe if you're, you know, going to a coffee shop you might make small talk with the store clerk. So, you make small talk with people you don't know well and it's just a way to make people feel comfortable in conversation and to create a connection with people. A lot of conversation is small talk. If anyone has ever talked to you about the weather, sports, you know, all sorts of different topics - these are usually small talk topics. So, again, you might make small talk at parties, in elevators, at meetings, even if you're taking English classes you will probably make small talk there as well. So, how do we get good at small talk? What do we talk about when we don't know what to talk about? Well, that's where FORD comes in. FORD is a technique which will help you know what to talk about when you really have no idea. So maybe this has been you before. Okay? Maybe this is you: "What should I talk about? Ah." Or, you know, maybe it's just a bunch of question marks. "I don't know what to say." It's totally silent. It's awkward. So, how can we fix this situation? Well, FORD stands for four things. "F" stands for "family". You can talk about family, and I'm going to give you some great questions you can use to ask about somebody's family. "O" stands for "occupation" or job. I'm going to give you some great questions about occupation that you can ask somebody you don't know well to keep the conversation going. "R" stands for "recreation", this is like hobbies, sports, movies, Netflix, TV. Okay? So I'm going to give you some great questions for hobbies or recreation. And finally, "D" stands for "dreams". This is when you ask somebody about their future goals or, you know, something they want to do. This does not... Dreams does not mean when you go to sleep, if you have some weird dream and you share it with somebody. I'm not talking about that. I'm talking about your dreams in life. What are your goals? Okay? So using the FORD technique will make you better at small talk. So, now let's look at some specific questions you can ask when you're socializing with somebody who you don't know that well. Okay, so again, the "F" in FORD stands for "family". Family is a great thing to talk about, but remember to keep it light and easy. Okay? You want to talk about things people are comfortable with. So don't ask them any private questions, you know, like: "Oh, is it true so-and-so cheated on so-and-so?" No, no, no. Keep it light, simple, and easy. And also share about your own family, too. Okay? That's also very important. You don't want to sound like the FBI interrogating somebody. You want to have a conversation, so each time they say something, you can say something about yourself. So keep it kind of balanced. Okay, so one easy question you can talk about: "Where are you from originally?" Okay? "Where are you from? Are you from Toronto? Are you from Tokyo? Are you from Istanbul? Where are you from?" This question is great because you can really talk about the difference between your cities and, you know, maybe some of your experiences growing up. Similarly: "Where did you grow up?" A lot of people have moved a lot, so maybe they were born in this city, then they moved to Mexico, and then they moved here. So that's also another interesting question.

For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience

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Customer service vs. customer experience; Do you know the difference?

One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why.

On the left, list five companies you return to again and again, and on the right write the reason for doing so.

For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________."

The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business.

#1: Fast - 0:38

#2: Quality - 0:49

#3: Cheap - 0:57

#4: Luxury - 1:10

#5: User Friendly - 1:23

#6: Customer Service - 1:38

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