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In this hotel English lesson, you can learn how to use English in common hotel situations. It could also help you if you work in a hotel! Do you travel abroad, for work or for pleasure? If so, do you normally stay in hotels? Are you comfortable using English to reserve a room, check in or out, and deal with any problems you have during your stay? In this class, you'll learn how use travel English for hotels in clear, natural English. See the full version of this lesson with text on our website: https://www.oxfordonlineenglish.com/hotel-english This lesson will help you learn: - How to make a reservation for a hotel in English - Phrases to use when you check into a hotel in English - Ways to ask about hotel facilities - How to make complaints if you're not satisfied with the hotel - Ways to respond to complaints if a customer is not satisfied with the hotel - Different phrases to use when checking out of a hotel in English. See more free lessons like this on our website: https://www.oxfordonlineenglish.com/
Scientists have proven that we form our first impression about someone within the first 7 seconds of meeting them, and 55% of the first impression is based on appearance. Pay attention to 12 common things you should avoid not to ruin the first impression. In his research, psychologist William F. Chaplin found that people with a weak handshake are instantly judged as being shy, anxious, uninterested, or even completely incompetent. If you place your hands on the table, don’t squeeze them too tight or lay them flat with your palms down. This makes people feel like you want to control them. Also, don’t forget about the role that culture plays here. A 2007 study showed that people who maintain eye contact during a conversation are often seen as more confident, attentive, intelligent, and trustworthy. Try not to focus the conversation only on yourself and your issues. It’s always a good idea to be attentive to your conversation partner. Tapping can indicate nervousness, irritation, or impatience. People might even think that you’re purposely trying to irritate others or draw attention to yourself. And while cracking your knuckles can help relieve stress, it’s one of the most annoying sounds according to a survey by The New York Times. A study from the University of Essex showed that even just having one’s phone on the table next to them reduces a conversation’s quality and the participants’ engagement. So leave it in your bag or in your pocket. Running late to a meeting with people you don’t know or have a formal relationship with will shed a guaranteed negative light on you. You’ll seem like an unreliable and unorganized person that doesn’t respect people enough to value their time. Music: About That Oldie Vibe Tracks Josefina Quincas Moreira Merengue de Limon Quincas Moreira Pink Lemonade Silent Partner https://www.youtube.com/audiolibrary/music TIMESTAMPS A weak handshake 0:38 Keeping your hands in the wrong position 1:25 Chewing gum 2:15 Avoiding eye-contact 3:01 Playing with your hair 3:41 Picking the wrong conversation topics 4:25 Invading someone’s personal space 5:07 Making distracting noises 5:49 Constantly checking your phone 6:34 Forgetting people’s names 7:23 Being late 8:00 The wrong attire 8:47 SUMMARY -If you wanna give the right impression of confidence and capability, remember to grip the other person’s hand firmly and for no longer than 2 seconds. -Put your hands on your lap if you want, but never keep them in your pockets because this gives the impression that you’re hiding something. -Chewing on gum makes you look immature, self-centered, and somewhat low-brow. -Don't be afraid to lock eyes with another person from time to time instead of constantly looking around, especially when you meet them for the first time. -If you tend to play with your hair when you’re nervous, try to kick this habit, you could be sending them the wrong message. -Play it safe and avoid the general “taboo” topics out there. They include health problems, money, religion, politics, or personal problems and complaints. -When it comes to meeting someone for the first time, keep a minimum of 4 feet between the two of you. -It can be nearly impossible to control nervous tapping, but you have to try, especially during important meetings or presentations. -Even if you’re just checking the time on your screen, it comes off as extremely impolite when you do it during a conversation. -Immediately repeate someone’s name after you’ve been introduced. In case you forget the name, just play it cool and try to avoid using phrases where you have to name the other person. -Leave your house in enough time so that you don’t have to run to your meeting. You’ll be all disheveled and unfocused, and that looks bad too. -If you’re meeting somebody for the very first time, again, especially in more formal situations, try to be conservative in your choice of clothing, be polished, and don’t use heavy perfume or tons of makeup. Subscribe to Bright Side : https://goo.gl/rQTJZz ---------------------------------------------------------------------------------------- Our Social Media: Facebook: https://www.facebook.com/brightside/ Instagram: https://www.instagram.com/brightgram/ 5-Minute Crafts Youtube: https://www.goo.gl/8JVmuC ---------------------------------------------------------------------------------------- For more videos and articles visit: http://www.brightside.me/
Ums students' style in handling complaint. Front office management. He08.
This is a video of an English conversation with subtitles. The dialogue is between two native speakers: A British businessman and an American hotel receptionist. The daily life conversation takes place on the phone. - The British man calls a hotel in New York in order to book a room. This video is good practice for esl students wanting to learn and improve their English conversation skills. At the end of the phone call, I give a short vocabulary lesson to explain a few words and grammar points. Other videos: English speaking | Expressions with GIVE: https://www.youtube.com/watch?v=0PafUktJdas How to improve your English speaking: https://www.youtube.com/watch?v=Sc4gh5gP1AE&index=1&list=PL6BDo90oiwpQiPot5bKFKZ2wQAk_ESR6_ Expressions with TAKE: https://www.youtube.com/watch?v=2cBlk8y7j_s&list=PL6BDo90oiwpTlYAYSitjwWn29BEdCBi9j&index=18 Andrew, Crown Academy of English http://www.crownacademyenglish.com https://twitter.com/Crown_English http://www.youtube.com/user/CrownAcademyEnglish Voice credits: The American female voice-over was done by Katy Adelson, a very talented musician who has a YouTube channel at https://www.youtube.com/katyadelson (Traditional Fiddle Music and Tutorials) Photo credits by FreeDigitalPhotos.net: (done & copied up: ) “Cheerful Secretary Advising Her Client” by stockimages “Woman Receptionist Talking Phone” by stockimages “Executive Busy On Phone” by imagerymajestic
Learn how to check into a hotel in English with this very practical lesson. ***Become fluent in real American English, with my free pronunciation video lesson & comprehension exercises: https://christinarebuffet.com/american-accent-survival-kit/ Check out Lostintheusa.fr for more tips and tools to plan your next trip to the USA MORE FUN ENGLISH LESSONS! Getting through US customs at the airport: http://bit.ly/2tEXGTt How to rent a car in the USA: http://bit.ly/2taibqg How to order food at an American restaurant: http://bit.ly/2tAzW1g Become fluent in English and have fun learning with my weekly video lessons on American English. You'll increase your vocabulary in English, improve your pronunciation, boost your Business English, and become fluent faster. Become a Speak English Ambassador and receive a new English lesson every week: http://bit.ly/SEwC-join PRACTICE ENGLISH EVERY DAY WITH ME ON SOCIAL MEDIA: Facebook: https://www.facebook.com/SpeakEnglishWithChristina/ LinkedIn: https://www.linkedin.com/in/christinarebuffetbroadus Instagram: https://www.instagram.com/speakenglishwithchristina/
For more information please visit http://www.linguatv.com/p_Product/1/10070 ´
About "English for Hotel and Tourism":
LinguaTV offers an award winning Online-Video-Training which is designed for English learners and speakers at a intermediate level, who are employed in, or planning to work in the field of tourism. The basis of the course is a series of professionally produced videos which cover a range of professions in the hotel and restaurant industries. The focus of the videos, which were produced in cooperation with the hospitality association and a notable 5-star hotel chain, is on how employees in these fields communicate and deal with customers in a variety of typical work-related situations. More video tutorials at http://www.linguatv.com
About the episode "Checking In"
Storyline: Tom Sanders has arrived at the Transnational hotel. After a long flight from San Francisco, he is happy to have arrived, but due to a problem with the booking system there is no double room available for him. Where will Tom go? You will find more fascinating episodes at http://www.linguatv.com/p_Product/1/10070
What you will learn:
• checking in a guest
• politely expressing confusion
• apologizing for booking errors
• compensating the guest
• explaining hotel services and amenities
• initiating small talk
• giving directions
For more information please visit http://www.linguatv.com/p_Product/1/10070
learn English, language course, Sprachkurs, Englisch lernen.